HBF Health Limited (ABN 11 126 884 786) (HBF) trading as Queensland Country Health Fund, Queensland Country Care Navigation and Queensland Country Dental are bound by the Privacy Act 1988 (Cth) (Privacy Act). The QCHF collection statement and the HBF Privacy Policy sets out how we collect and manage personal information in connection with these services.
See the QCHF Collection statement
Making a complaint
We offer an internal complaint resolution scheme which any customer can access at any time without charge. You can make a privacy complaint in the following ways:
- in person at any Health Fund Retail Centre
- by calling us on
- 1800 813 415 - Queensland Country Health Fund
- 1300 848 034 - Care Navigation
- by email to info@queenslandcountry.health
- our website at www.queenslandcountry.health/help-centre/contact-us/
- in writing to: Privacy Officer, GPO Box C101, Perth WA, 6839