In February Queensland Country Health Fund celebrated its 47th Birthday! The team celebrated and reflected on our origins that date back to 1977 and how far the fund has come. We are super proud and look forward to continuing to help Members live better lives through better health.
Over the last six months we have been collaborating with HBF to ensure that Queensland Country Health Fund continues to provide excellent value for money and outstanding service for our Members. With the cost of living increases being felt across all goods and services, we are reminded that private health insurance is not immune to the impact of these price increases. One of the advantages of being part of HBF, a larger not-for-profit Health Fund is our ability to contain costs. Consequently, Queensland Country is pleased to announce its lowest average premium increase in 15 years at 2.53% effective April 1st. Additionally we have increased benefits for some of our Members most popular claims, these can be found in our Members' benefits letter you should have received recently.
As a member of the HBF family, Queensland Country Health Fund remains committed to providing excellent service to our Members from our home base in North Queensland. The friendly and professional service that is synonymous with Queensland Country has continued unabated since our acquisition and will continue to be the cornerstone of our offering to our Members.
Talking about our service, we recently received the results of our Member Satisfaction Survey conducted by IPSOS earlier this year. We are delighted to share we achieved outstanding results, with over 90% of surveyed Members expressing satisfaction with Queensland Country Health Fund. Our Members are at the heart of everything we do, and it is great to see that we have successfully met their expectations in terms of service and product design. It was truly heartening to see the substantial engagement, with over 2,500 members taking the time to complete our Member survey. Big thank you to all Members who participated in the survey, providing us with invaluable feedback.
Lastly, I would like to thank you for trusting us with your private health insurance needs. May 2024 treat you and your loved ones well!
Healthy Regards,
Glenn Seri
General Manager