Queensland Country Health Fund has been named as the winner of the 2023 ProductReview Awards for the Health Fund category, achieving a rating of 4.8 out of five stars and feedback on their outstanding service and value for money health insurance from hundreds of happy Members.
The ProductReview Annual Awards highlight products and services that have been well regarded by the ProductReview.com.au community and represent the best and most reliable purchasing choices available to Australian consumers.
ProductReview Business Development Manager Renee Xie says the annual awards highlight top performers in the most popular categories, and are determined based on various factors including overall rating, overall review count, rating in the last 12 months and the review count in the last 12 months.
"After looking through the data of over 40 health insurers on ProductReview.com.au, Queensland Country Health Fund came out as one of the top performers in our Health Insurance category.
“Their 2023 award win is a testament to their commitment in providing strong value for money and great customer service to their members."
Queensland Country Health Fund Executive Manager Glenn Seri says they were delighted to be recognised by their Members, and the results demonstrate the competitive service mutual health funds offer consumers.
“The number of Members taking the time to write a positive review online tells us that we are achieving our goal of providing quality, value for money health insurance,” he says.
“We’re especially pleased that reviewers have recognised the outstanding service they have received from our Member Support Officers and our easy claims process, as one of our core values as an organisation is to put people first.
“As a member-focussed health fund, we are committed to continuing to reinvest our profits back into our products and services to help our Members live better, and it is pleasing to see the continuing trend of consumers choosing a mutual for their health insurance needs.
“We’d like to thank each and every Member who has contributed a review and helped us to receive this acknowledgement as one of the highest rated health funds on ProductReview. Not only do these reviews assist other consumers with determining if Queensland Country Health Fund’s products and services are a good fit for their personal needs, but it highlights the incredible support our staff offer Members every day.”
Queensland Country Health Fund staff will celebrate the award win with a special morning tea, but say it is the Member interactions which make their role rewarding on a daily basis.
“We’re able to take the time to have a one on one conversation with our Members, which is often enjoyable and rewarding for both parties,” says Membership Support Officer Kellie Gillham.
“Often, we’re speaking to Members when they’re experiencing a stressful event such as an upcoming surgical procedure, and I like explaining the process from going into hospital, what questions to ask medical providers so they are aware of what out of pocket expenses they may have, and how to process their claim.
“I especially love being able to help our senior members who often find technology difficult to navigate and genuinely like to speak with a ‘real’ person at the end of the phone.”